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Privacy Policy


Last Updated: 06/12/2024

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Medo’s Squad ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, or interact with us.

 

1. Information We Collect

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We collect personal information directly from you and through automated processes:

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1.1 Information You Provide to Us

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  • When booking services: Name, email address, phone number, and payment details.

  • During consultations: Information about your preferences, property details, or specific service needs.

  • Contact forms: Any personal details or inquiries are shared via our online forms.

 

1.2 Automatically Collected Information

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  • Website usage: IP address, browser type, and operating system through cookies or analytics tools.

  • Location data: When accessing our website, your general location may be collected to tailor our services.

 

2. How We Use Your Information

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We use your personal data in compliance with UK GDPR for the following purposes:

  • To provide our services: Booking management, quote preparation, service delivery, and post-service follow-up.

  • To improve our offerings: Analyze user behavior and feedback to enhance our website and services.

  • For communication: Notify you about service updates, promotional offers (if opted in), and policy changes.

  • Legal compliance: Retain records for tax, legal, or compliance purposes.

 

3. Legal Basis for Processing

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We process your personal data under the following legal bases:

  • Contractual necessity: To fulfil our agreement to provide services.

  • Consent: For marketing or non-essential communications, only when you have opted in.

  • Legitimate interest: To improve our services and ensure website functionality.

  • Legal obligation: To comply with applicable laws and regulations.

 

4. Data Sharing and Disclosure

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We do not sell or rent your personal information. However, we may share your data in the following circumstances:

  • Third-party providers: Payment processors, service partners, or subcontractors who assist in service delivery.

  • Legal requirements: If required by law, court order, or to prevent fraud.

  • With your consent: For any other purposes explicitly agreed upon by you.

All third-party providers are required to adhere to strict data protection standards.

 

5. Data Retention

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We retain your personal data only as long as necessary:

  • Service-related data: Kept for six years for tax and legal purposes.

  • Marketing data: Retained until you opt-out.

When data is no longer needed, it is securely deleted or anonymized.

 

6. Your Rights

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Under the UK GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of your personal data.

  • Correction: Request corrections to inaccurate data.

  • Deletion: Request the deletion of your data under certain conditions.

  • Restriction: Limit how we use your data.

  • Portability: Request your data in a structured, machine-readable format.

  • Objection: Opt out of direct marketing or other data processing based on legitimate interest.

To exercise your rights, please contact us at medosquad@medos.uk.

 

7. Security

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We use industry-standard measures to protect your data from unauthorized access, loss, or misuse. This includes:

  • Encrypted storage of sensitive information.

  • Regular system monitoring and updates.

While we strive to protect your data, no system is completely secure. Please take precautions when sharing information online.

 

8. Cookies

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Our website uses cookies to enhance your experience. You can manage your cookie preferences through your browser settings.

For more details, please refer to our Cookie Policy.

 

9. Changes to This Policy

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We may update this Privacy Policy periodically. Any changes will be posted on this page, with the "Last Updated" date revised. Continued use of our website or services constitutes acceptance of the updated policy.

 

10. Contact Us

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If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
Medo’s Squad
23 Middle Way View, Birmingham, B18 7DD
Email: medosquad@medos.uk
Phone: 07561438651

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